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Video of the 2016 Start of the Year Events presented by Kate Lucy, CEO of Urgent Care 24.

 

Staff at Urgent Care 24 attended the inaugural ‘Start of the Year’ event at the Wavertree HQ on Tuesday 19th or Thursday 21st April 2016. The event focussed on Urgent Care 24’s plans for the future and the results of the staff survey.

Staff were encouraged to take part in workshops which discussed possible improvements to Urgent Care 24 based on the following themes:

Improving the Environment
Pay and HR
Communications and Engagement
Ways of Working
Patient Experience
Training and Development

Staff then put forward ideas on how to improve the health and wellbeing of those working for the organisation.

If you have any ideas or if you would like to volunteer for any of the wellbeing clubs mentioned or be part of a task and finish group based on the themes please email communications@uc24-nwest.nhs.uk.

Recommendations

98.1%

of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.

Recommendations

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