Urgent Care 24 encourages feedback on the care provided to patients this can be done via the following means:
- Using our Contact Page
- In writing to: Urgent Care 24, c/o The Roy Castle Lung Foundation Building, 4-6 Enterprise Way, Wavertree Technology Park, Liverpool L13 1FB
- Arranging to meet with a member of the board
All feedback is shared with the staff (positive & negative), staff welcome feedback from the users of the service as they supports their personal development and confidence, our staff welcome feedback it is a great morale booster and learning development tool.
of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.