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Clinical Structure

Our clinical services are organised into three Service Delivery Units, each with a lead manager and a lead clinician.

These lead clinicians are supported by a wider group of healthcare professionals, working in the services and contributing their expertise in clinical audit, clinical standards and the review of complaints.

The clinical leads:

Dr John Caldwell:  Out of Hours Primary Care

Dr Kath Jones:  Urgent and Community Based Services

Carol Rogers (Nurse): NHS 111

Recommendations

98.1%

of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.

Recommendations

Why Urgent Care 24?

Find out more about our approach

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