Administration line (Mon-Fri 9am – 5pm) 0151 254 2553

Feedback Contact Us Find Us

Board Meeting Summary

Urgent Care 24 Board Meeting

23 June 2016

Summary of the Board Meeting


The Board met on 23 June 2016.

The meeting was the last for Janette Douglas, the Deputy Chief Executive, before her retirement at the end of June. Janette was held in high regard both within Urgent Care 24 (UC24) and by external partners. She exemplified the values of the organisation and the Board thanked her for her commitment and work over the life of the organisation.

The Board received reports from the Chair and Chief Executive which highlighted UC24’s engagement with the wider health and social care economy.

The organisation had been represented at the NHS Confederation Conference where keynote speakers had emphasised the challenges facing the health sector, the need for integration and collaboration and the importance of technology and digital solutions for the future both in service delivery and in supporting individuals to sustain independent living.

Kate Lucy, Chief Executive, reported that the work started at a recent 4 day event centred on a more integrated approach to discharge from hospital, at which UC24 was present, was being taken forward. This would involve the health and social care sector working together for the benefit of patients. Kate also reported on the Urgent & Emergency Care Network meeting she had attended.

The Board reviewed the Integrated Performance Report, which incorporates operational performance, quality, workforce and finance, and noted a number of actions which had been put in place to improve quality and performance. The Board was pleased with the overall performance in Out of Hours, the improving performance with NHS111 and the financial performance.

The Board Committees reported the main issues from their recent meetings.

The Board meets again at the end of July. 



of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.


Why Urgent Care 24?

Find out more about our approach

Sign up for e-updates

Access NHS Services